Refund policy
Last Updated: November 14, 2025
At Liv&Lou, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return eligible items and request a refund, subject to the conditions below.
1. Eligibility for Returns
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Items must be unused, unwashed, and in their original condition, with all tags attached.
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Returns must be requested within 14 days of receiving your order.
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Personalized or custom-made items, including pre-orders, are not eligible for return unless faulty.
2. How to Initiate a Return
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Contact us at info@livenlou.com with your order number and reason for return.
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We will provide you with a Return Authorization and instructions for shipping.
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Ship the item back to the address we provide. You are responsible for return shipping costs, unless the item is defective or incorrect.
3. Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be issued to your original payment method within 7–14 business days.
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Shipping fees (original and return shipping) are non-refundable, unless the item was defective or incorrect.
4. Exchanges
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Exchanges are allowed for items of the same type and size, subject to availability.
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If an item is not available, we will issue a refund instead.
5. Pre-Orders
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Pre-order items are final sale and cannot be returned unless faulty.
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Pre-order deliveries are subject to the estimated shipping date provided at checkout.
6. Damaged or Incorrect Items
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If you receive a damaged or incorrect item, contact us at info@livenlou.com within 7 days of delivery.
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We may request a photo of the item to verify the issue.
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We will provide a replacement or full refund, including shipping costs.
7. Contact Us
For any questions about returns or refunds, email us at info@livenlou.com.