Terms of service

Last Updated: November 14, 2025

Welcome to Liv&Lou Life. By accessing or using our website https://livenlou.com/, you agree to the following Terms of Service. Please read them carefully. If you do not agree with these terms, you may not use our website or purchase our products.

1. General

This website is operated by Liv&Lou Life.
Throughout the Terms, “we”, “us”, and “our” refer to the company.

We reserve the right to update or change any part of these Terms at any time. Updates will be posted on this page. It is your responsibility to review these Terms regularly.

2. Online Store Terms

By agreeing to these Terms, you confirm that:

  • You are at least 18 years old, or have permission from a guardian.

  • You will not use our website for any unlawful or unauthorized purpose.

  • You will not interfere with or damage the website or its systems.

3. Product Information

We strive to:

  • Display our products as accurately as possible.

  • Provide correct information regarding sizing, colors, availability, and descriptions.

However:

  • Colors may vary depending on your screen settings.

  • Product availability cannot always be guaranteed.

Prices may change without prior notice.

4. Orders & Payments

We reserve the right to refuse or cancel any order at any time for any reason.

When placing an order, you agree to:

  • Provide complete and accurate billing information.

  • Pay all charges associated with your purchase.

Accepted payment methods are shown during checkout.

5. Pre-Orders

Some products may be available as pre-orders.
By purchasing a pre-order item, you acknowledge that:

  • Payment is taken immediately.

  • Delivery dates are estimates and may be delayed.

  • Production or logistics issues may extend lead times.

6. Shipping & Delivery

Delivery times vary based on location.

We are not responsible for:

  • Delays caused by shipping carriers.

  • Lost or stolen packages once handed over to the carrier.

  • Customs duties, taxes, or import fees for international orders.

For detailed information, please see our Shipping Policy.

7. Returns & Refunds

Returns are accepted only under the terms described in our Return Policy.

To be eligible for a return:

  • Items must be unworn, unused, and in original condition.

  • A return request must be submitted within 2 weeks of delivery.

We reserve the right to refuse returns that do not meet these conditions.

8. Prohibited Use

You may not use our website for:

  • Illegal or fraudulent activities.

  • Harassment, abuse, or discrimination.

  • Uploading malware, viruses, or harmful code.

  • Violating intellectual property rights.

  • Collecting personal data from others.

9. Intellectual Property

All content on this website — including images, text, designs, product names, and logos — is the property of Liv&Lou Life and may not be used without our written permission.

10. Limitation of Liability

We are not liable for:

  • Any damages resulting from the use of our products.

  • Technical issues, interruptions, or errors on the website.

  • Unauthorized access to your information.

You use the website and products at your own risk.

11. Governing Law

These Terms of Service are governed by the laws of The Netherlands, without regard to conflict-of-law rules.

12. Contact Information

For questions regarding these Terms, contact us at:

Liv&Lou Life
Email: info@livenlou.com
Mailing Address (P.O. Box): Generaal Conjestraat 48, 2021 JJ Haarlem, Netherlands
Chamber of Commerce (KvK): 95632123
VAT Number: NL867213954B0